Warranty Policy


Please register your product online www.register.artisul.com to the

original consumer purchaser 12 months product warranty period to be free from

defects in workmanship and materials under normal use and service, from the date

purchase as evidenced by copy of invoice (proof of purchase).

The Warranty only covers the U Pen and Sketchpad, it does not cover accessories

like pen tips or pen case or cable etc. If the Product fails during normal and proper

use within the Warranty Period, ARTISUL will repair or replace the defective parts

of the Product, or the Product itself, with new or reconditioned parts or products

that are functionally equivalent or superior to those originally supplied. This

Warranty applies only if the Product was newly manufactured on the Date of

Purchase and not sold as used, refurbished or manufacturing seconds. Please keep

the original purchase invoice and this warranty card for future service request. This

Warranty does not include failure caused by improper installation, operation,

cleaning or maintenance, accident, damage, misuse, abuse, non-ARTISUL

modifications to the product, any software programs, normal wear and tear or any

other event, act, default or omission outside ARTISUL’ control. If the Product is

under Warranty, You hereby agree to transfer the ownership of replaced defective

parts and such parts shall automatically become the property of ARTISUL.

Warranty does not cover dead pixels ( sub pixel defects) view guidelines http://us-shop.artisul.com/artiusl-lcd-disp…pixel-guidelines/

Exclusions from this limited Warranty Service ARTISUL does not warrant

uninterrupted or error-free operation of this Product. The warranty only covers

technical hardware issues during the warranty period and in normal use conditions.

It does not apply to software issues or customer induced damages or circumstances

such as but not limited to: (a) The Product has been tampered with, repaired and/or

modified by non-authorized personnel; (b) The serial number of the Product,

components or accessories has been altered, cancelled or removed; (c)

Obsolescence; (d) Damage (accidental or otherwise) to the Product that does not

impact the Product’s operation and functions, such as without limitation to rust,

change in color, texture or finish, wear and tear, and gradual deterioration; (e)

Damage to the Product caused by war, terrorism, fire, accident, natural disaster,

intentional or accidental misuse, abuse, neglect or improper maintenance, and use

under abnormal conditions; (f) Damage to the Product caused by improper

installation, improper connection or malfunction of a peripheral device such as

printer, optical drive, network card, or USB device, etc.; (g) Damage to the Product

caused by an external electrical fault or any accident; (h) Damage to the Product

resulting from use outside of the operation, storage parameters, or environment

detailed in the User’s Manual; (i) Unusability of or damage to the Product caused by

contamination with hazardous substances, diseases, vermin, or radiation; (j) Fraud,

theft, unexplained

disappearance, or willful act.

You are entitled to have goods repaired or replaced if the goods fail to be of

acceptable quality and the failure does not amount to a major failure. Our hardware

products come with one (1) year warranty given by UC Logic Ltd. For RMA returns

please contact your place of purchase for instructions, with product details, serial

number, and proof of purchase. You may be required to return the hardware

product to the address provided to you at the time, in which case such return will

be at your own cost.